REPLICATE Blog

Employee Retention Starts with Singing Happy Birthday

When it comes to keeping employees engaged, small things can make all the difference.

 

natural-dental-implants-blog-new-technology-chicken-pigImagine this: Your practice is growing. You have new patients starting every week. Everyone in the office is working hard to keep up. Lately you haven’t had much time to communicate with your employees, but they seem to be fine. No one is complaining. Then you come in one morning and your top assistant hands you a resignation letter. She’s going to work for a dentist across town.

What happened?

It’s easy to get caught up the daily tasks of running a dental practice and forget about the small things that make your employees feel valued. But employee engagement and retention shouldn’t be an after thought. It’s easy to incorporate them into your routine.

Employee Retention in Seven Small Steps

Recognizing your employees doesn’t have to be expensive or time consuming. There are many small things you can do to make employees feel valued and part of a team, small things that can reap big rewards. Here are some examples:

Employees tend to stay in job where they feel engaged and valued. You’ll be surprised at the benefits small gestures bring, so start singing happy birthday and enjoy the rewards!

1. Greet each employee with a smile and make a point of saying “good morning” before patients arrive.

Your demeanor sets the tone for everyone’s day.  If their day didn’t start well, your smile and warm greeting can help them hit the “reset” button.


2. Share your vision for the practice. 

What are your goals? What are the guiding principles you want them to follow?  Some examples are: excellent customer service, e.g. treat customers like you’d treat your family, stay on schedule or introduce patients to new services each time they come. Once you’ve established these, share progress and praise them for their contribution.


3. Ask about their professional goals.

What do they want to accomplish?  Are there new skills they want to acquire? Do they want to move from the front office to the back office, or work in the lab?  What can you do to help them?  Just caring enough to ask the question can go a long way in keeping employees engaged.


4. Note the starting dates of every employee in your personal calendar.

Recognize his or her work anniversary with a hand written note. Tell them why you’re glad they are part of the team.


5. Always remember to say “thank you” for a job well done.

To recognize exceptional performance take it a step further. Keep envelopes with small gifts in your desk and hand them out when merited. Here are some small gifts that everyone will appreciate; movie tickets, a gift certificate to a local restaurant or coffee shop, a voucher for an extra vacation day or plain old cash.


6. Surprise them with a group activity. 

Take everyone somewhere fun for drinks after work, go bowling or attend a sporting event or musical performance together.


7. Celebrate important events like weddings, new babies and birthdays.

Appoint someone on your staff to be in charge of buying a cake and a card for everyone to sign.  Sing happy birthday and make him or her feel special.

Employees tend to stay in job where they feel engaged and valued. You’ll be surprised at the benefits small gestures bring, so start singing happy birthday and enjoy the rewards!

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Image: CandyBoxImages/Shutterstock

Topics: Practice Management